Support Services

A dedicated set of specialist services to support the end to end multi-faceted analytics solution set

At the heart of our offering is a dedicated set of specialist services to back up our core suite of solutions.

Developing and supporting a modern Analytics platform, to provide a business with the right insights to the right people at the right time, relies on a multi-faceted technology stack.

InsightsControl™ allows data to be connected, collected and transformed before then making the insights available to end users via reports and dashboards.  Technologies within the overall solution stack include the source business systems, the MS Azure Platform and a user reporting and BI tool such as Power BI.

The development, support and maintenance of this kind of a multi-faceted solution requires levels of knowledge and expertise often not available, or cost effective, with in-house resources.

SPS provide a range of Support Services, where clients can choose the level of support that fits their own capabilities or expectations.

ERP, Azure, Power BI. graphic

SPS Support Services benefits

  • Provides SLA driven dedicated support services for the SPS Solution elements in SQL and Power BI
  • Reduces the reliance on key internal personnel to support your Analytics solutions
  • Can provide monitoring of the complete end to end data synchronisation process
  • Ensures the deployed solutions are tested and are compliant with ERP upgrade and support requirements
  • Ensure your analytics solutions are robust, scalable and fully supported
Can you afford to leave the development and support of your business critical reporting and analytics solution to a single internal person?

Our support services ensure that your mission critical reporting and analytics solution is not only scalable and robust but is also SUPPORTABLE.

This supportable element is often overlooked when internal resources are delivering solutions to the business.  Documentation, holiday or illness cover, and business continuity if resources leave the business all need to be thought about if you are “doing it yourself”. This is why most organisations buy software, to ensure they de-risk the process they are digitising.

Reporting and analytics is no different now that InsightsControl is available, businesses have the choice to now buy rather than build.

BASIC SUPPORT - includes:

  • InsightsControl Product Licence
  • Data Health Report
  • InsightsControl Transform Support
  • InsightsControl Visuals Support
  • InsightsControl Data Support
  • InsightsControl Dev Points = 3

ADVANCED SUPPORT - includes:

  • The Basic Support package plus
  • COINS Version Upgrade Testing
  • COINS XSP Monthly Testing
  • InsightsControl Visuals Support
  • COINS Extracts Module 1st Line Support
  • InsightsControl Dev Points = 7

TOTAL SUPPORT - includes:

  • The Advanced Support package plus
  • Enhanced Data Health Report
  • Daily Data Health Check Service
  • COINS Extracts Module 1st & 2nd Line Support
  • InsightsControl Dev Points = 15

Who are Single Point Solutions

How do we provide analytics

Creating a connected business

We help you to reduce:

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Gain an advantage over your competitors and be the first to learn how you can leverage data through analytics across your organisation.

We would welcome the opportunity to demonstrate how you can leverage your data and how you can move from measurement to control.  Complete the contact form below and we will get right back to you.